IFS Employee Benefits LLP Privacy Policy

We are IFS Employee Benefits LLP (IFSEB), trading as FSB Pension Services. We are registered in England at Companies House, registration number OC303990. We take your privacy seriously and we act in full compliance with all current UK and EC data law and General Data Protection Regulation (GDPR). The purpose of this Policy is to help you understand how we collect, use and protect your information when you visit our website.

What personal data is collected and what information is required for registration?

Your personal data is data that allows others to identify you. IFSEB does not collect any personally identifying information from visitors to its website other than information that is knowingly and voluntarily given.

​Personally identifying information (such as name, postal address, email address etc) may be collected when you fill out any of our forms. We may use such information to notify you by email, telephone, or post about our services and products and respond to any enquiries.

How is the data collected?

IFSEB may collect data (which may include personal data about you) in a variety of ways, for example:

  • When you register to use our free downloads.
  • When you speak to us using interactive chat.
  • Via explicit data capture measures, for example by entering competitions and completing surveys, and;
  • Via implicit data capture measures such as studying which pages you read the most.
  • We may also use Cookies in order to collect information about you. Cookies are small files which are sent to your browser and stored on your computer’s hard disc.

What do we do with your personal information?

The information which we collect from you on the IFSEB website will be used by us in order to allow you access to view information on our products and applications.

We may disclose your information as required by law or to certain carefully selected third parties, such as members of our own group or our professional advisers who are bound by confidentiality codes.

We do not sell, rent or trade your personal information to third parties for marketing purposes. However, we may use the information which we hold to contact you directly in order to inform you from time to time of products or other information which we think may be of particular interest to you. If you do not wish us to use the data which you have provided in this way please don’t hesitate to contact us by telephoning 0808 100 1613 or emailing us at – info@fsbworkplacepensions.co.uk

Access to Information

You have a right to know what personal information we hold. If you have any queries or wish the information to be corrected or removed please contact us, as above.

This website may contain links to other third-party websites. These third-party websites are not owned or controlled by us and we accept no responsibility for their content, their privacy policies or how they treat information obtained from their users.

By your use of the website and its services you are agreeing to the terms of this Policy. We may amend or revise this Policy at any time without notice. Your continued use of this website following any changes signifies that you agree to be bound by such changes. Frequent review of this Policy is therefore recommended.

Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our members (including Contact, Identity, Financial and Transaction Data) for six years after they cease being members for tax purposes.

In some circumstances you can ask us to delete your data: see your legal rights below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your Rights

Under the data protection legislation you have a number of rights with regard to your personal data. You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

  • If you want us to establish the data’s accuracy.
  • Where our use of the data is unlawful but you do not want us to erase it.
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Cookies

In order to comply with new rules, we use a system of classifying the different types of cookies which we use on the website. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don’t want to have them on your device.

We may use a third-party analytics tool to monitor the performance of our website which does not identify you as an individual. Information supplied by cookies can help us to analyse the profile of our visitors and how the website is used. This enables us to provide you with a better user experience.

What is a cookie?

Cookies are small packets of information which are stored by your web browser. They are put on your web browser by the websites that you visit. If you wish to ensure that cookies are not used, please see below or visit our five top tips for further details on how to manage or disable these in your web browser privacy settings. Please be aware that disabling cookies for this purpose will mean the control tool will no longer function effectively and may have an adverse effect on your overall browsing experience.

Many of the businesses listed on the ‘your ad choices’ page use cookies to check your current online behavioural advertising status (i.e. either “accepted” or ‘turned off’, according to your choice preferences), as well as to perform the choice you wish to exercise.

We also use cookies on this website to maintain the functionality of the website and generally, to continually improve the services we offer you through this website. No personal details are stored in this process and the information collected is only used in aggregate.

You can find more information about cookies here:

www.allaboutcookies.org

www.youronlinechoices.eu

Cookies used on the website 

  • Strictly necessary cookies. These are cookies that are required for the operation of our website and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us for our legitimate interests of improving the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us, subject to your choices and preferences, to personalise our content, greet you by name and remember your preferences (for example, your choice of language or region).

 How can I manage the use of cookies on this website?

All browser technologies enable you to manage the cookies in the cookie folder of your web browser. This means that you can either delete cookies from your cookie folder once you have finished your visit at our website or you can set your preferences with regard to the use of cookies before you begin browsing our website. Please note, as stated above, that deleting or rejecting cookies may adversely affect your user experience of our website.

For other browsers, please consult the documentation that your browser manufacturer provides.

Complaints

 You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

 

If you are unsure about any of the content of our privacy policy please don’t hesitate to contact us by telephoning 0808 100 1613 :

or emailing us at – info@fsbworkplacepensions.co.uk